Privacy Policy

We may handle information you provide when browsing, ordering or contacting us, including your name, phone number, email address, delivery and billing address, order details, account information, messages and return or support evidence. Technical information may include IP address, browser, device, cookies and website activity.

Information may be used to process and confirm orders, arrange payment and delivery, provide tracking and customer support, manage returns, prevent fraud or misuse, maintain store security, comply with legal duties and improve products, services and website performance.

Our store is hosted on Shopify. Relevant information may also be shared with couriers, payment providers, communication tools, customer-support services, analytics providers and other apps or vendors used to operate Falconix Mart. These providers process information under their own terms and privacy practices.

Payment information is handled according to the selected payment method. Falconix Mart does not ask customers to send full payment-card details, PINs or OTPs through messages. Cash on Delivery information may be shared with the selected courier to complete delivery and collection.

Shopify and connected services may use cookies or similar technologies for essential store functions, preferences, security, analytics and, where enabled, marketing. Available consent or opt-out controls depend on store settings and the visitor's location.

We may disclose relevant information to complete a customer request or order, protect customers and the store, investigate suspected fraud, enforce our terms, respond to lawful requests or comply with applicable legal obligations. We do not publish customer order information.

Information is retained only for as long as reasonably needed for the purposes described, business records, dispute handling and legal obligations. Shopify or other service providers may process data in countries different from the customer's location, subject to their safeguards and applicable requirements.

We use reasonable administrative and technical safeguards and limit access to people and providers who need information for store operations. No online transmission or storage method can be guaranteed completely secure, so customers should also protect their devices and account credentials.

Depending on applicable law, you may request access to, correction of or deletion of personal information, or object to certain uses. You may unsubscribe from promotional messages at any time. We may need to verify identity before acting on a request, and lawful retention exceptions may apply.

Our store is not intended to knowingly collect personal information directly from children without appropriate guardian involvement. We may update this policy as our services or legal obligations change. Questions and requests can be sent through our Contact Us page or support email.