Shipping & Delivery Policy

Falconix Mart provides free standard delivery to serviceable addresses across Pakistan unless a different charge is clearly shown at checkout or agreed before dispatch.

Orders may be confirmed by call or WhatsApp before dispatch. After confirmation, each item is checked and packed for courier collection. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery is generally expected within 5-6 working days after order confirmation. Remote areas or locations with limited courier service may require additional time.

Please provide a complete address, nearby landmark and active phone number. Contact us before dispatch if any detail needs correction. Incomplete or incorrect information can delay or prevent delivery.

After dispatch, available courier and consignment number details may be shared by SMS or WhatsApp. Customers can use the Falconix Mart Track Order page or the relevant courier service to check the latest update.

Cash on Delivery is available for eligible orders. Open-parcel checking is provided where supported by the selected courier and shipment. Please follow the courier rider's permitted checking procedure.

Delivery may be delayed by courier workload, weather, public holidays, road conditions, remote-area schedules or service disruptions. Contact our team if your parcel remains overdue and we will assist with follow-up.

Please answer courier calls and keep the payable Cash on Delivery amount ready. A parcel may be returned after unsuccessful attempts, refusal or an unreachable customer. Re-dispatch may require confirmation and additional delivery charges.

If the parcel contains a wrong item or arrives damaged or incomplete, contact Falconix Mart within 24 hours with the order number, parcel label and clear evidence. The case will be handled under our Return & Exchange Policy and applicable law.