Return & Exchange Policy

An exchange request is accepted when Falconix Mart dispatches a product, design, colour or variant different from the customer’s confirmed order.

Contact our support team within 24 hours of delivery. Please provide the order number, parcel label and clear photos of the received product. An unboxing video may be requested where available.

The item must remain unused and unworn, with its original packaging, tags, protective materials, accessories and complimentary items intact.

We do not accept returns or exchanges for change of mind, personal preference, incorrect selection by the customer, or an item that has been used, worn, altered or damaged after delivery.

Do not send a parcel back without approval. After reviewing the request, Falconix Mart will provide the return address and courier instructions for an eligible case.

For a verified Falconix Mart dispatch error, we will arrange the correct item and cover reasonable return delivery charges. If the correct item is unavailable, an appropriate refund will be processed after the returned item is received and inspected.

Claims concerning a product received damaged or defective will be reviewed promptly and handled in accordance with applicable consumer protection law. Contact us within 24 hours with clear evidence.